A member received a document request letter through their IRCC account but couldn't find where in the portal to actually upload the file, with a tight deadline approaching.
What the thread pointed to as the fix:- Log in to the IRCC website using your GC Key credentials, not a different portal or a general account page.
- Follow the specific steps outlined in the request letter itself — members noted the letter clearly lays out where and how to upload the scanned document once you're logged in, and the upload option is usually tied to that specific request rather than a general document-upload area.
- If you applied through an agent/consultant, contact them immediately rather than trying to upload it yourself, since the account and upload permissions may be tied to their access.
The practical takeaway: the upload option in IRCC's portal is often specific to the request letter you received — re-read the letter's instructions carefully after logging in with GC Key, and if you used an agent to file, loop them in right away given the short deadline.