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PRTD option greyed out in the PR Portal: the account fix that actually worked

Canada • Permanent Resident • immigration 0 views
By VisaBuddies Communityvia community — compiled from public visa forums

Documents Needed

  • Passport

    After the PRTD application was processed, IRCC sent a request for passport submission.

  • New email address

    Needed to create a fresh PR Portal account if the PRTD option is greyed out.

Step-by-Step

If you are outside Canada (in this case, India) and the PR document / PRTD option is greyed out when you log in to the IRCC PR Portal, this thread surfaced a fix that the original poster confirmed worked.

Steps:
  1. Create a brand-new PR Portal account using a new email address. The greyed-out option appears to be an account-level glitch; with a fresh account the PRTD application option became visible immediately. The original poster confirmed: after creating the new account they could see and start the PRTD application.

  2. Submit the PRTD application through the new account as normal.

  3. Watch for the passport request. The poster later received a PRTD request to submit their passport, confirming the application was processing.


Alternative route: another member suggested applying directly to the visa office instead of through the portal — either yourself or via a representative. Be aware that some agents/lawyers were reported charging around $500 to file what is roughly a $50 application, so try the new-account fix yourself first.

The takeaway: a greyed-out PRTD button is usually a portal/account glitch, not a sign you are ineligible — a new account with a new email is the quick, free fix reported here.

Dos, Don'ts & Tips

  • Do: Try creating a new PR Portal account with a different email before anything else — it resolved the greyed-out PRTD option in this case.
  • Don't: Don't pay hundreds of dollars to an agent for what is a low-fee application you can file yourself once the portal works.
  • Tip: A direct application to the visa office is a fallback if the portal keeps misbehaving.

Have a question about this? Join the discussion.

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