This situation comes up when your Express Entry (EE) profile's CRS points unexpectedly reset to 0 — for example, after receiving a provincial nomination but before you can update outdated details like proof of funds (POF) — leaving you unable to edit the existing profile or accept the nomination.
What group members recommended:- Contact the nominating province immediately, before the nomination's acceptance deadline passes. Provinces (in this example, British Columbia) generally give a fixed window to accept a nomination, and letting it lapse can mean losing it entirely.
- Create a brand-new Express Entry profile if the old one can no longer be edited or updated with current information (like a revised POF threshold).
- Email the province to explain the situation, providing both the old and new EE profile numbers so they can re-link the nomination to your new profile.
- Keep proof that both actions happened on the same day — for example, a screenshot showing the old profile issue and the new profile creation together — to support your explanation and reduce the risk of the province questioning the change.
Takeaway: don't wait and hope the issue resolves itself — provincial nomination deadlines are strict, so reach out to the province as soon as you notice the problem, and document your timeline carefully.