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Biometrics done but portal still says 'not received'? What members observed

Canada • Study Permit • study 0 views
By VisaBuddies Communityvia community — compiled from public visa forums

Timeline

Applied
2022-06-08
Documents Submitted
2022-06-13

Documents Needed

  • Biometric Instruction Letter (BIL)

    Received one day after application; book the VAC slot as soon as it arrives.

  • Passport

    Check that your name order in the application exactly matches the passport before the VAC visit.

Step-by-Step

A 2022 applicant (September intake, deferred from January) applied through an agent on 8 June, got the biometric letter the next day, and gave biometrics on 13 June — but hit two worries: a name-order error discovered at the VAC, and a portal status stuck on "we have not received your fingerprints". The useful guidance from the thread:

  1. The biometrics status message lags — don't panic. A member with the same experience reported that the biometric number and expiry date appeared in the top-right of the portal the day after submission, while the status line still claimed fingerprints hadn't been received; it updated later on its own. The two indicators are not synchronized.

  2. Check the biometric number/expiry, not the status text. If those details are visible on your portal, your biometrics were captured and linked.

  3. If the decision doesn't arrive before your intake, defer rather than abandon. The other substantive advice: ask the college to defer your intake and keep waiting for a positive decision instead of letting the application lapse.

  4. Verify your name order early. The applicant only discovered the first-name/surname ordering error at the VAC counter. Cross-check the application against the passport's machine-readable zone before booking biometrics — fixing it at the VAC stage adds stress and potential delay.


Historical note: this thread is from the 2022 backlog period when many applicants missed intakes waiting on decisions; deferral-to-next-intake was the standard fallback.

Dos, Don'ts & Tips

  • Tip: A stale 'fingerprints not received' status is common; the appearance of a biometric number and expiry date on the portal is the real confirmation.
  • Do: If your visa may not arrive before classes start, request an intake deferral from the college and keep the application alive.
  • Do: Match the name order in your application to your passport exactly before your VAC appointment.

Have a question about this? Join the discussion.

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