After a study permit refusal, requesting a refund of your Guaranteed Investment Certificate (GIC) can sometimes stall even after the bank confirms it processed the refund.
What group members advised:- Escalate through the main branch's remittance department, not just the local branch or general customer service — international remittance issues are typically handled by a specialized team.
- Expect a 7–8 day delay for the funds to actually reflect in your account after the bank states the refund has been completed — this is normal processing time, not necessarily a sign something went wrong.
The practical takeaway: if the bank says the refund is done but the money hasn't landed, don't panic immediately — follow up with the main branch's remittance team and allow roughly a week for the credit to appear before escalating further.