A member's study visa application fee payment failed, and afterward neither a "continue application" nor a "withdraw application" option appeared, leaving them unsure how to proceed.
What the thread suggested:- The IRCC portal itself can go down temporarily, which can cause exactly this kind of stuck state. One member described their relative facing the identical issue, waiting the entire day before the portal recovered — once it came back, they were able to pick up right where they left off with the payment.
- Retry the payment from the same account rather than creating a new one. While one member suggested creating a new account as a workaround, this wasn't clearly validated and carries risk (potentially creating a duplicate application) — the more consistent, safer suggestion from others was to simply retry the payment using your existing account once the portal is functioning again.
The practical takeaway: if your payment fails and the continue/withdraw options disappear, it may just be a temporary portal outage — wait it out (potentially a full day) and retry payment from your existing account, rather than jumping to create a new account, which risks complications.