Scenario: biometrics given at VFS in April; weeks later the portal flipped from "Your action is required" to "Submitted" while simultaneously showing "We have not received your biometrics" — even though the biometric details appear under Applicant Information.
What group members advised:- This is a known, usually harmless status glitch. One member with the identical situation received their PPR the following week; another noted that once the status shows "Submitted", the biometrics line typically corrects itself soon.
- If you want to verify, call VFS customer care — have your passport ready, because they'll ask for your biometrics ID and related details, which are printed on the sticker VFS pastes on the back of the passport.
- Calling IRCC directly is hit-and-miss — members reported the IVR not transferring calls; VFS (who physically collected the biometrics) is the more responsive first stop.
The practical takeaway: contradictory biometrics messages after a status change are usually a display lag, not a lost file. Verify through VFS with your biometrics ID if anxious, and otherwise give the portal a little time to reconcile.