This applicant's study permit extension was refused because IRCC said no valid, up-to-date enrollment letter was provided — despite the applicant insisting they had uploaded one and rechecked it multiple times.
What group members advised:- Check whether your original letter of acceptance still shows an end date that has already passed. A likely explanation offered was that the letter, while genuinely submitted, may have been dated for a program period that had already ended by the time it was assessed — which IRCC would treat as 'not up-to-date' evidence even if it was valid when issued.
- File for reconsideration by raising a webform request, resubmitting the same (or an updated) letter of acceptance together with a letter of explanation clarifying your enrollment status.
The practical takeaway: before resubmitting, get a fresh letter from your institution that clearly states current enrollment status and dates, then use the webform reconsideration process with a letter of explanation rather than simply reapplying with the same documents that triggered the refusal.