If your non-SDS study permit application was refused citing a missing document (e.g. IELTS scores or transcripts) that you're confident you actually uploaded:
- Double-check exactly which upload section/category you placed the document under. A document uploaded in the wrong section of the online application can sometimes be overlooked by the reviewing officer, even though it's technically present in your file.
- If you're confident the document was correctly uploaded, submit a webform requesting reconsideration, explaining that the specific document cited as missing was in fact submitted with the original application.
This isn't a guaranteed fix, but a reconsideration webform is the standard next step when you believe a refusal was based on a factual error about what was or wasn't submitted, rather than a genuine gap in your file.