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Extension refused because IRCC 'never received' documents your agent sent: what now

Canada • Study Permit • study 0 views
By VisaBuddies Communityvia community — compiled from public visa forums

Documents Needed

  • Restoration of status application

    The required first step after a refusal leaves you out of status (must be filed within the 90-day window).

  • New study permit extension application

    Filed together with restoration; include everything IRCC previously requested.

  • Full passport scan

    The trigger here — IRCC wanted ALL pages, stamped and blank, including pages before the first stamp.

Step-by-Step

A study-permit extension was refused because IRCC said requested additional documents were never received — even though the applicant's agent claimed to have sent them before the deadline. IRCC confirmed by phone: nothing arrived. With classes starting weeks later, members laid out the reality.

What group members explained:
  1. After refusal there is no 'applied status.' Implied/maintained status ends the moment the application is refused. You cannot attend classes while merely planning to reapply — one member was blunt: once you lose status, you can't.

  2. The path is restoration + a fresh extension application. Apply to restore your status and submit a new study permit extension at the same time. This is the only route back to studying legally.

  3. Send exactly what was requested, in full. The fatal request here was for scans of ALL passport pages — every stamped page and the blank ones, including pages before the first stamp. Partial passport scans are a common trip-wire.

  4. Expect timeline consequences. Members noted the new application realistically meant joining a later intake, creating a gap — unavoidable, but better than studying without status, which creates far worse problems for future applications.

  5. Verify submissions yourself. The lesson under it all: when an agent submits documents on your behalf, get proof (confirmation screenshots/receipts) — 'my agent said so' didn't save this application.


Act within the 90-day restoration window; missing it usually means leaving Canada.

Dos, Don'ts & Tips

  • Don't: Don't attend classes after a refusal — there is no implied status once the application is refused.
  • Do: File restoration of status together with a new extension application, within the 90-day window.
  • Do: Always demand proof from agents that documents were actually submitted to IRCC.
  • Tip: When IRCC asks for passport pages, send every page — stamped and blank — not a partial scan.

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